Customer loyalty that pays off

Kunden-Erlebnis makes customer loyalty in B2B wholesale companies measurable and economically effective. With the Kunden-Erlebnis Transformationsmethode™, customer feedback, processes and employee behaviour are connected systematically, so loyalty stops being a matter of chance and becomes a manageable result.

The offerings are aimed at managing directors, COOs, heads of sales, customer service leads and key account managers in B2B wholesale companies with 50 to 250 employees. Typical situation: a commodity product, noticeable price pressure, no in-house CX team, but a clear wish to stand out through customer experience. Wholesale leads, with logistics, distribution and technical services as additional sectors.

The difference lies in combining human diagnosis with structural embedding. Kunden-Erlebnis does not deliver concepts that disappear into a binder. The Kunden-Erlebnis Transformationsmethode™ only ends once an internal CX owner can run the system independently.

The entry point is the Kunden-Erlebnis Quickscan: in 30 days you get a clear picture of your current customer loyalty, including NPS, the three biggest areas to act on and concrete customer statements. If you want, the full transformation in three phases follows: baseline measurement, improvement and lasting embedding.

The Quickscan costs 1,900 euro excl. VAT and takes 30 days. The result: a clear one page summary with an NPS baseline, the three most important areas to act on and a 60 minute review. Reference results from practice: NPS consistently above 70 at a B2B company, a Google score from 4.2 to 4.6 in four months.