Make customer loyalty measurable
Kunden-Erlebnis makes B2B customer loyalty in wholesale structurally measurable and lastingly profitable.
Which services does Kunden-Erlebnis offer B2B companies?
Kunden-Erlebnis offers two clear entry points: a 30 day Quickscan and a full CX transformation.
Kunden-Erlebnis Quickscan
In 30 days you know why you lose customers, and on what. No assumptions, just a clear picture straight from your customers perspective.
- Duration:
- 30 days
- For:
- Managing directors and heads of sales in B2B wholesale that want to know where customers leave and how to stand out again. Logistics, distribution and technical services are additional sectors served.
- Result:
- A strong one page summary: your current position (NPS), the 3 most important areas to act on, the biggest opportunities for customer retention and concrete customer statements. Plus a 60 minute online review: where you lose customers, what sits behind it and which first steps you can take right away.
Kunden-Erlebnis Transformationsmethode™
A proven 3 phase method for B2B wholesale companies. It connects data, behaviour and processes into measurable customer loyalty that lasts.
- For:
- Managing directors, COOs and heads of sales in B2B wholesale companies (50 to 250 employees) that want to use customer loyalty as a strategic lever against price pressure. Logistics, distribution and technical services are additional sectors served.
- Result:
- Less dependence on price. More loyal customers and referrals. Better cooperation between departments. Clear processes and less internal friction. An organisation that understands what truly matters to its customers.
How does the Kunden-Erlebnis Transformationsmethode™ work?
The Kunden-Erlebnis Transformationsmethode™ is not a one off measure and not a consulting report that ends up in a drawer. It follows three phases that build on each other. First it makes visible where the company truly stands today. Then it improves processes, behaviour and internal communication in a targeted way. And finally it makes sure the change lasts, even once the external support ends. The difference from classic consulting: at the end there is an internal CX owner who keeps the topic anchored in the company for good. B2B companies reach consistent NPS scores above 70 with this method.
Phase 1: Baseline measurement, making visible where you stand today
Kick off with employees, cross departmental interviews, an NPS campaign and customer feedback analysis. No more guessing: you see in black and white where customers leave and why, from their own perspective.
Phase 2: Improve and steer, from insight to targeted change
Processes are optimised, behaviour is changed concretely through training and coaching, internal structures and communication are strengthened. Not theory, but actionable steps with a measurable effect.
Phase 3: Embedding, so it works without external support too
An internal CX owner is built up, feedback structures are anchored for good, knowledge is transferred. The company stays able to act on its own. That is the end point, not a new dependency.
Frequently asked questions about the services of Kunden-Erlebnis
Who is the Kunden-Erlebnis Quickscan for?
The Quickscan is for managing directors and heads of sales in B2B wholesale who want to know exactly where customers leave. In 30 days and for 1,900 euro excl. VAT it delivers a clear diagnosis with an NPS baseline, the three most important areas to act on and a 60 minute review.
What does the Kunden-Erlebnis Transformationsmethode™ cost and how long does it take?
The price of the Kunden-Erlebnis Transformationsmethode™ depends on company size and starting situation and is agreed individually. The method is designed for companies with 50 to 250 employees and only ends once an internal CX owner takes the topic over for good.
What is the difference between the Quickscan and the Transformationsmethode™?
The Quickscan is the diagnosis: fast, clear and immediately actionable. The Kunden-Erlebnis Transformationsmethode™ is the full structural change, it connects data, behaviour and processes and anchors customer loyalty in the company for good, not just as a project.
What results can I expect after the Kunden-Erlebnis Transformationsmethode™?
B2B companies that have worked with this method reached consistent NPS scores above 70. In concrete terms that means less price pressure, more referrals, better cooperation between departments and an organisation that lastingly knows what truly matters to its customers.
Do we need an in-house CX team to work with Kunden-Erlebnis?
No. Kunden-Erlebnis works precisely with companies that do not have an in-house CX team. The goal of the Transformationsmethode™ is to build the necessary know how internally, through an internal CX owner who keeps the topic going independently after the engagement.
Do you want to know where your customers really stand?
With the Quickscan you know in 30 days why customers leave, concretely, without assumptions, straight from the customer perspective. Or you want to know right away whether the Kunden-Erlebnis Transformationsmethode™ is right for your company. Both are possible. Write directly to info@kunden-erlebnis.de or call +49 171 977 0506. A first conversation costs nothing but 30 minutes of your time.