Kunden-Erlebnis – Der Podcast
Latest episode
AI and Chatbots: Friend or Foe for Customer Experience?
AI can support customer experience but never replace human interaction. The key question is whether you deploy it to cut costs or to genuinely delight customers.
6 min 16s
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#1
Customer Friendliness Is More Than a Smile
True customer friendliness means well-designed processes and clear structures, not just polite employees who smile.
7 min 25s
#2
Customer Service vs. Customer Experience: Know the Difference
Customer service reacts to incoming questions. Customer experience proactively analyzes feedback from every department to build lasting trust with customers.
About this podcast
Willst Du Deinen Net Promoter Score (NPS) verbessern und Kunden zu echten Fans machen? Im Podcast Kunden Erlebnis teile ich als Coach Strategien und Tipps, wie Du mit gezieltem Kundenservice und smarter Kommunikation mehr Weiterempfehlungen und Top-Bewertungen erreichst. Hör rein und lass dich inspirieren – für praktische NPS-Strategien, effektive Coaching-Ideen und begeisterte Kunden! Viel Spaß beim reinhören!
Hosted by Anne-Marie Vissers
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