← Back
Kunden-Erlebnis Quickscan
In 30 days you know why you lose customers, and on what. No assumptions, just a clear picture straight from your customers perspective.
For: Managing directors and heads of sales in B2B wholesale that want to know where customers leave and how to stand out again. Logistics, distribution and technical services are additional sectors served.Duration: 30 days
Many companies invest in automation, chatbots and efficient processes. But when everything is automated, where do you still make the difference? Standard and efficient is something anyone can do now. At the same time, personal contact is becoming rarer. And that is exactly where customers drop off. They say it is about price. What often happens though: the experience has changed. That is what we make visible. The Quickscan is your starting point: quickly spotting where your customer leaves and how to stand out again.
Result:
A strong one page summary: your current position (NPS), the 3 most important areas to act on, the biggest opportunities for customer retention and concrete customer statements. Plus a 60 minute online review: where you lose customers, what sits behind it and which first steps you can take right away.
What you get
Kick off (30 min Zoom): clarify goals and steering focus. A short, targeted customer survey in your style (logo, tone, branding, max. 3 questions including NPS). 30 days of measurement with a live dashboard and support. Professional analysis: NPS score, recurring patterns, drop off moments and what customers say between the lines.
Approach
Kick off with goal definition, a 30 day NPS measurement with a live dashboard, professional analysis.